Strategically identify clinics who may be slipping away as an active customer

Perform proactive outreach to clinics predominantly via phone in addition to email, live chat, and video conference

Train, educate, and develop existing Vetcove users so they may engage on the Vetcove platform more deeply and meaningfully

Field concerns and objections in a level-headed and compassionate manner

Create engaging content that educates and supports all veterinary professionals, including doctors, veterinary technicians, and inventory specialists

Engage in highly analytical and critical thinking to best understand the flow of clinics in and out of our active user base

Solicit feedback from our customers in order to understand how we can better evolve our platform and proactively field any objections clinics may have to using Vetcove

Work cross-functionally to provide our customer experience team, sales and growth team, as well as our engineering team with information on feature requests and recommendations for enhancements to our tools

Help to continuously develop and expand processes in order to streamline customer retention workflows and strategies

Bachelors Degree

1-3 years of relevant, customer facing work experience

Excellent written and verbal communication skills

Vet Clinic Support Associate

Responsibilities

Benefits

Company

Vetcove

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