Vetcove The Senior Account Manager at Vetcove manages and grows relationships with veterinary hospital consolidators. This role involves strategic planning, customer success, and influencing product development based on client feedback.
Responsibilities
Serve as the main point of contact for all day-to-day client communication and oversight, while also acting in a customer success capacity
Design and lead Vetcove’s corporate accounts strategy
Position yourself as a strategic partner to key stakeholders and champions within named accounts in order to build and maintain strong, long-lasting relationships
Craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy
Take a methodical approach to strategic planning in each of your owned accounts by creating a roadmap which continuously progresses the customer towards their specific platform goals, account growth, and overall success with Vetcove
Stay tuned in to the veterinary consolidation market and understand how Vetcove can evolve to adapt to changes in market dynamics
Nurture relationships with non-contracted corporate consolidators to be sure they understand Vetcove’s value and how we can fit into long term strategy
Bachelors Degree
8+ years in account management
Exceptional verbal, written, and presentation skills
Excellent time and process management skills
Qualification
Bachelor's DegreeExceptional verbal
Required
4+ years of experience in account management
Bachelor's Degree
Exceptional verbal, written, and presentation skills; comfortable in front of Senior leadership contacts
Excellent time and process management skills
Experience in developing client facing reports with actionable insights and recommendations
Experience in developing and presenting data analyses and partner business reviews
Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel
Interest in client relationship building and willingness to travel for client-facing events
