Lead, coach, and develop a team of 5+ Onboarding Specialists, driving accountability and a high standard of client delivery

Own the overall implementation strategy and lifecycle—from project planning frameworks to go-live execution

Serve as the escalation point and key liaison between veterinary clinics and internal teams, ensuring a seamless and consultative onboarding experience

Define team-wide project goals, success metrics, and delivery standards aligned with client needs and business priorities

Guide clinics through complex migrations of existing workflows onto a new platform, providing both strategic direction and hands-on support where needed

Build, refine, and scale project management processes, templates, and tooling used across the team

Oversee training delivery and support your team in troubleshooting configuration, data imports, and integrations

Maintain clear, executive-level communication with internal stakeholders and client leadership to ensure transparency and alignment

Partner with Product and Engineering to influence the implementation workflow and champion the needs of clients and your team

Bachelor's degree

4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment, with at least 2 years in a people management role

Proven experience leading and developing high-performing teams in a fast-paced environment

Manager, Client Onboarding and Implementation

Responsibilities

Qualification

Required

Benefits

Company

Vetcove

More roles at Vetcove