Responsibilities

As Omnea's Strategic Account Manager, you own the relationship with our customers across their entire lifecycle, working with some of our largest and most strategic accounts. Your job is to make sure customers get real, measurable value from Omnea from day one, and to turn that value into renewals, expansion, and upsell.
Omnea's product is sticky: it's a business transformation, not a point tool, so once a customer is live, expansion tends to follow. Your focus skews heavily toward that expansion motion, not just keeping accounts renewed.
You'll build deep, long-term relationships with your champions and become a trusted advisor to stakeholders at every level, from procurement managers up to CFOs. You'll be the internal voice of the customer, working closely with both technical and commercial teams to keep Omnea customer-centric at its core.
This is an early hire on the customer team, working directly with Abs, Ben, and Rebe to build the function from the ground up. There's no fixed playbook yet: you'll help write it.
Own a revenue number: You'll carry an NRR quota covering both expansion and retention across your enterprise book. That means proactively identifying upsell opportunities, running commercial conversations at exec level, and owning the renewal process end-to-end.
Build relationships that go all the way to the top: Your relationships will run from procurement managers to CFOs. You'll multi-thread across each account, building genuine trust across multiple stakeholders, and you'll be the person customers call when something goes wrong or when they're thinking about what's next.
Build the playbook from scratch: There's no fully built playbook yet - you'll help shape it. You'll work alongside an exceptional implementation team, product experts, and leadership that have scaled world-class companies to define the commercial rhythms, norms, and processes to set the standard as the function grows.
Shape what Omnea builds next: You're the closest person to what our customers will and won't pay for. You'll feed that signal directly to Product and Revenue leadership, surfacing what's blocking adoption, what's driving expansion, and where we should be investing.
What's Different About This Role
This isn't a traditional post-sale account management role. Omnea's product is a business transformation, not a point tool, so most of your quota comes from expansion, not just renewal.
We're not looking for a narrow "Account Manager" background. We want people from GTM roles broadly or from customer-facing roles with heavy commercial/GTM crossover.
There's no fully built playbook. You'll define the commercial rhythms and processes as you go, working directly with Abs, Ben, and Rebe.

Qualification

TL4-8 years of experience in a top-tierIf you've been in a commercial roleYou build rapportYou're comfortable in ambiguityYou're ambitiousAt OmneaA few things to note

Required

We don't expect you to know exactly how to do all of this when you join. We're looking for someone with the right attitude and skillset to take this on.
TL;DR: you're commercially sharp, and you instinctively know how to navigate complex organisations. You might come from a GTM role (sales, customer success, partnerships) or a customer-facing role with heavy GTM crossover. What matters is that you've worked in real enterprise environments, managed senior stakeholders with high expectations, and have a track record of getting things done.
4-8 years of experience in a top-tier, fast-paced environment: a startup, scale-up, VC, consulting, banking, or something you built yourself
If you've been in a commercial role, you've worked six-figure ARR+ accounts, navigated multi-stakeholder buying committees, and built genuine executive relationships
You build rapport, influence people, and drive change, whether with a distinguished exec or a junior operator. You have the gravitas to engage senior leadership, ideally up to CFOs, Legal, or Procurement
You're comfortable in ambiguity. You don't need a fully built playbook: you'll build it as you go and improve it as you learn. You're organised enough to manage a complex book of business without dropping anything, and confident enough to push back on customers when they're wrong
You're ambitious, competitive, and care about doing excellent work, with a track record of high performance in whatever you've turned your hand to: sales, academia, sport, or something of your own. You take ownership seriously, and you'd rather work hard on something meaningful than coast on something safe
At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out.
A few things to note:

Strategic Account Manager at Omnea · LumiJobs

Strategic Account Manager

Responsibilities

Qualification

Required

Company

Omnea

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