Program Operations Associate

New York City · Remotefull timeRemote

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entry

$120k–$150k

H1B: no

Imprint Program Operations Associate at Imprint manages partner card program launches end-to-end. Coordinates cross-functional teams to ensure timely and successful program launches.

Responsibilities

Own execution for assigned partner program launches, managing every cross-functional workstream from kickoff through launch day
Take on the full range of work each launch requires, such as:
Working with Compliance on bank partner reviews
Tracking launch workstream status with Growth
Gathering requirements with Solutions Engineering
Updating product configurations
Supporting legal documentation and drafting
Identify operational gaps that slow launches or adoption, then build lightweight systems and standard playbooks to close them
Translate product capabilities into clear partner-facing materials and SOPs where launches need them
Track launch milestones, partner feedback, and internal execution signals, and recommend improvements
Partner with Growth, Product, Engineering, Risk, Legal, Compliance, Bank Partnerships, Member Operations, and Marketing to launch and operate partner programs

Qualification

3+ years of experience in strategyHigh ownership and hands-on approachExceptional project managementStrong stakeholder managementComfortable in ambiguityExperience in fintech

Required

3+ years of experience in strategy, operations, program management, or a similar execution-heavy role at a high-growth startup
High ownership and hands-on approach. You take on whatever the work requires, from the details to driving decisions, and see it through to completion
Exceptional project management. You keep many workstreams, owners, and deadlines organized and moving at once
Strong stakeholder management. You can align multiple teams without formal authority and build trust quickly at any level
Comfortable in ambiguity, and able to build structure where none exists
A bias toward processes and systems that scale across programs, with sound judgment on tradeoffs
Clear communicator who can turn product capabilities into partner value