As the Senior Delivery Manager on the Solutions Engineering team, you will own the end-to-end delivery of partner implementations, ensuring our brand partners have a seamless experience throughout the delivery lifecycle. You will manage multiple concurrent implementation workstreams, coordinate across internal teams and external partners, and own the technical relationships with our partners.
Partner Expansion and Delivery
Lead the delivery of new features, capabilities, and product expansions for existing partner programs
Translate partner and business goals into clear project plans, milestones, dependencies, and success criteria
Manage multiple concurrent initiatives from initial scoping through testing, launch, and post-launch stabilization
Build and maintain delivery timelines and status reporting to keep stakeholders aligned on progress and priorities
Stakeholder Management:
Serve as the primary delivery point of contact for partner stakeholders and internal teams, aligning product, engineering, compliance, and go-to-market functions to hit delivery milestones on time and at quality
Build trusted relationships with partner teams and internal leadership to influence decisions and drive accountability
Technical Coordination:
Work closely with Lead Solutions Engineers to define integration scope, troubleshoot technical issues in real time, and guide partners through APIs, payment processing flows, and operational dependencies
Develop a working understanding of partner systems, e-commerce platforms, and the payments ecosystem to provide actionable feedback on integration frameworks
