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Instructure· Posted Oct 28, 2026

L1 Support Engineer - Spanish Bilingual

US-REMOTEfull timeRemote

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$37k–$44k

H1B: no

Instructure The L1 Support Engineer - Spanish Bilingual at Instructure provides technical assistance and troubleshooting for Canvas LMS end-users via multiple communication channels. This role involves validating issues, resolving user problems, escalating complex tickets, and documenting support processes.

Responsibilities

Work tickets via web-based system, phone, or live chat
Validate and clarify reported issues
Answer how-to questions and fix resolvable end-user issues
Replicate, troubleshoot, and describe simple bugs
Keep thorough records in the ticketing system
Escalate unresolved tickets to L2 Support
Create documentation of support processes when assigned
Provide friendly, efficient, and dependable support with timely updates

Qualification

Fluent in English and SpanishStrong technicalAbility to excel in a fast-pacedSense of humor

Required

Fluent in English and Spanish
Strong technical, troubleshooting, and analytical skills
Ability to function in a self-directed environment
Ability to excel in a fast-paced, agile environment
Strong written and verbal communication skills

Preferred

Sense of humor

Benefits

Tuition
Wellness
Flexible Work

Company

Instructure

View company page

Source: ashby

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

Technical troubleshootingTicketing systemsPhone supportWeb-based toolsEmail support

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L1 Support Engineer - Spanish Bilingual at Instructure · LumiJobs