L1 Support Engineer - Portuguese (Part-time)

US-REMOTEpart time

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Remote

$37k–$44k

H1B: no

Instructure The L1 Support Engineer provides technical assistance to end-users of Canvas LMS, handling troubleshooting and support via phone, web tools, and email. This role involves validating issues, resolving user problems, escalating tickets, and maintaining clear records.

Responsibilities

Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users
Validate and clarify the issue reported
Answer how-to questions
Fix end-user issues that are resolvable through the Canvas user interface
Replicate, troubleshoot, and describe simple bugs
Keep thorough, clear, and complete records in the ticketing system of all actions taken
Escalate tickets not resolvable at the L1 level to the L2 Support team
Create documentation of Support processes when assigned
Perform other duties as assigned by supervisor

Qualification

Ability to readStrong technicalAbility to excel in a fast-pacedSense of humor

Required

Ability to read, write and speak fluently in Portuguese
Strong technical, troubleshooting, and analytical skills
Proven ability to function in a self-directed environment
Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required
Strong written and verbal communication skills

Preferred

Sense of humor

Benefits

Tuition
Wellness
Flexible Work

Company

Instructure

View company page

Source: ashby

Active within the past hour

Remote-friendly

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