L1 Support Engineer - Spanish Backup

US-REMOTEfull timeRemote

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$37k–$44k

H1B: no

Instructure Instructure seeks an L1 Support Engineer fluent in Spanish to provide technical assistance for Canvas LMS users. The role involves troubleshooting, ticket management, and escalating issues to Tier 2 support.

Responsibilities

Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users
Validate and clarify reported issues
Answer how-to questions and fix resolvable end-user issues
Replicate, troubleshoot, and describe simple bugs
Keep thorough, clear, and complete records in the ticketing system
Escalate tickets not resolvable at the L1 level to the L2 Support team
Create documentation of Support processes when assigned
Perform other duties as assigned by supervisor