Socure IT Support Engineer at Socure providing end-user support for macOS and Windows environments in the San Francisco office and remotely. Manage hardware lifecycle, collaboration tools, and identity access systems.
Responsibilities
As an IT Support Engineer, you are the face of IT for our San Francisco office and a core member of the wider IT team. You will resolve end-user issues across macOS and Windows, keep our collaboration stack (Google Workspace, Slack, Zoom) working, and run the office AV and device lifecycle. You work independently on most tickets, escalate well when needed, and leave behind documentation and automation so the same issue does not come back.
Resolve requests and incidents. Own tickets end to end for hardware, software, access, and collaboration issues, meeting SLAs and communicating clearly with the requester.
Provide deskside and remote support. Support employees at every level, including executives, in person in the SF office and remotely for distributed teams.
Manage endpoints. Provision, enroll, deploy, repair, and retire macOS and peripherals through MDM (e.g., Jamf, Intune), including onboarding and offboarding hardware. Experience with VDI’s a plus.
Support identity and access. Handle routine Okta and Google Workspace tasks: MFA and FastPass enrollment, lockouts, group and application access, and shared drive permissions, following least-privilege and approval requirements.
Support collaboration tools. Troubleshoot Google Workspace, Slack, and Zoom for end users, including account, calendar, sharing, and meeting issues, and escalate platform-level problems with clear detail.
Run office technology. Maintain conference room AV (Zoom Rooms and similar), first-line Wi-Fi and wired network troubleshooting, and coordinate with other IT engineers on escalations.
Track assets. Keep hardware inventory accurate across the lifecycle, from procurement and deployment to return and disposal.
Improve the system. Write knowledge-base articles, spot recurring ticket patterns, and automate repetitive work with scripts or workflows. Propose root-cause fixes, not workarounds.
2-4 years of hands-on IT support experience in a corporate or SaaS environment.
Working proficiency in macOS and Windows troubleshooting, including imaging or enrollment, disk encryption, and common application issues.
Experience with an MDM platform (Jamf, Intune, or similar).
Qualification
Experience with ITIL practicesScripting in Bash
Required
2-4 years of hands-on IT support experience in a corporate or SaaS environment
Working proficiency in macOS and Windows troubleshooting including imaging or enrollment and disk encryption
Preferred
Experience with ITIL practices, Jira Service Management, or SLA-driven support queues.
Scripting in Bash, Python, or PowerShell, or low-code automation (Zapier, Okta Workflows).
Certifications such as Apple Certified Support Professional, Jamf 100/200, CompTIA A+ or Network+.
Demonstrated curiosity and willingness to experiment with AI tools to augment technical problem-solving and streamline IT support workflows.
Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.
