Ripple Operations Analyst at Ripple responsible for developing and updating policies and procedures to improve performance. Builds dashboards and reports in Jira, automates workflows, and collaborates with DevOps to ensure ITIL compliance.
Responsibilities
Develop, recommend and update policies and procedures to improve performance
Build dashboards and reports in Jira for leadership analysis
Automate new workflows, collaborating with DevOps teams to improve efficiency and compliance with ITIL standards
Work with Finance teams to report internally on the progress of overdue client invoices
Create and implement monthly and ad-hoc reports for management on key findings and assessments
Identify and communicate any solutions resourcing risks, and ensure accountability from internal stakeholders to Ripple client success
Report on project/milestone completion to ensure resources are on track with go-live timelines for migration of acquired companies into Ripple
Qualification
Automating workflowsIntegrating AI tools within JiraFor positions that will be based in CACA Annual Base Salary Range$79Do Your Best Work
Required
Automating workflows;
Integrating AI tools within Jira;
Building dashboards to track real-time performance with real-time stats;
Conducting a comparative analysis of ticket KPIs across regions, workflows, or clients, and;
Collaborating with DevOps teams to implement change control processes to improve efficiency and compliance with ITIL standards.
For positions that will be based in CA, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.
CA Annual Base Salary Range
$79,269—$79,469 USD
Do Your Best Work
The opportunity to build in a fast-paced start-up environment with experienced industry leaders
A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
