Redis Customer Success Manager at Redis responsible for managing high-value customers and driving adoption of Redis technology. Lead onboarding, project management, and account strategy to mitigate churn and expand customer relationships.
Responsibilities
Lead the onboarding to help clients’ start using Redis technological platform and drive adoption
Project-manage and provide world-class guidance and solutions for new clients’ integrations and post-launch expansion initiatives
Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy
Identify and mitigate churn risk proactively
What will you need to have?
3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software
Experience with Enterprise customers, and/or dynamic and technological accounts
Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
Our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
Strong presentation, verbal and written communication, organization, multitasking, and time management skills
Proven multitasking and prioritization skills
A Bachelor degree from a University is a must
Qualification
Strong presentationBachelor degree from a UniversityFluent German and English speaking
Required
3+ years of experience in customer-facing roles for enterprise software
Experience with Enterprise customers and technological accounts
Experience in growing customer relationships within an account
Aptitude and curiosity to learn technical concepts
Strong presentation, verbal and written communication, organization, multitasking, and time management skills
Proven multitasking and prioritization skills
Bachelor degree from a University
Fluent German and English speaking
Preferred
Experience with NoSQL databases or distributed caches
