Footprint Account Manager at Footprint owns customer relationships from contract signature through renewal. Works closely with Forward Deployed Engineers and Account Executives to grow customer usage and close deals.
Responsibilities
We're hiring our first Account Manager to look after Footprint's customers once they sign.
Most customers start with Percy on one workflow and add more over time. When a team you work with wants to add a workflow or a product, you scope it with a Forward Deployed Engineer and close the deal. When a different team or business line at the same customer gets interested, you bring in an Account Executive and work it together.
You'll report directly to Peter Sweeney, our Head of GTM Strategy and Post Sales.
Your book of accounts. You own each customer relationship from signature through every renewal. When an Account Executive brings on a new team at one of your customers, that team joins your book once it signs
From signature to go-live. The Account Executive introduces you once a contract is signed. While a Forward Deployed Engineer gets the customer live, you're their main contact, and once they're live the account is yours
Getting customers what they need. When something comes up, you get the right person at Footprint on it and stay with it until the customer has their answer
Regular check-ins. You meet with each team on a steady rhythm, bring them what's new in the product and hear what's changing on their side. Those conversations are where the next opportunities show up
Growth inside your accounts. Selling new products and new use cases to the teams you manage is yours, and so is making what they already run work harder for them. The opportunity is often a workflow the customer hasn't brought to Footprint yet. You find it, scope it with a Forward Deployed Engineer and close it
The function itself. How we run onboarding, check-ins and the handoff from Account Executives is yours to set
You've owned a book of B2B software accounts after the sale, and you can walk through an upsell you found and closed inside one of them, ideally one where you had to uncover the use case before you could sell it
You've worked alongside engineers on customer implementations and kept working with them afterward to get customer questions to the right person
You've kept a regular cadence of check-ins across your accounts, and customers used those meetings to bring you what they wanted next
