Payments Operations Analyst

Remotefull timeRemote

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mid

$65k–$78k

H1B: no

Garner Health The Payments Operations Analyst at Garner Health manages day-to-day payment operations and partners with external payment vendors to ensure accurate and timely member payments. The role involves investigating payment issues, supporting new client launches, and improving reporting and automation.

Responsibilities

Run day-to-day payment operations, including weekly payment cycles, funding, and the checks and controls that keep member payments accurate and on time
Serve as a point of contact for external payment partners, working through file delivery, funding, error reports, and issue resolution
Investigate payment issues end to end: analyze error reports, find the root cause, and drive fixes with internal teams and partners
Support new client and partner launches, setting up payment workflows and confirming everything works once real payments start flowing
Analyze and resolve payment questions and issues raised by clients, members, and internal teams, within our service standards
Help maintain and improve the reporting, trackers, and dashboards that show the status of all payments work
Contribute to internal tools, documentation, and process improvements, using automation and AI tools to make recurring work faster and more reliable
Raise risks early and keep the right people informed, so issues are resolved before they reach members

Qualification

1-4 years of experience in operationsClearA desire to do work that mattersPlease noteExperience in payments

Required

1-4 years of experience in operations, analytics, or a similar role; experience in payments, fintech, payroll, benefits, or healthcare operations is a plus, not a requirement
Experience working with external partners or vendors to troubleshoot and resolve issues
An analytical mindset with a keen attention to detail; you dig for the root cause before jumping to a fix
Comfort working with financial data and reconciliations in Excel/Google Sheets
Familiarity with file-based integrations (for example, SFTP, encryption, or file mapping) is a plus
Clear, proactive communication with internal teams and external partners, and comfort using AI tools to work faster and more accurately
A combination of high ownership mentality and detail orientation, including sound judgment and rigor on high-stakes, sensitive operational work, that has resulted in a track record of delivering operational initiatives on tight deadlines
A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
A methodical problem-solver who drives continuous improvement, readily gives and absorbs feedback, and operates with individual accountability and integrity as part of a mission-driven team.
A desire to do work that matters: and to be held to a high standard while doing it. You're energized by a mission with measurable outcomes, not just good intentions. You engage with AI tools as part of how you do your best work, and hold yourself accountable to outcomes that matter beyond your team’s metrics.
Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time.