Technical Account Manager

Remotefull timeRemote

Apply on Employer Site

senior

$178k–$205k

H1B: yes

Oscilar The Technical Account Manager (TAM) at Oscilar manages customer relationships from onboarding through renewal and expansion, ensuring high customer satisfaction and ROI. The role requires technical fluency combined with executive presence to support customer integration and growth.

Responsibilities

The Technical Account Manager (TAM) is responsible for cultivating and maintaining strong relationships within assigned accounts; ensuring high levels of customer satisfaction and recognition of ROI that lead to strong renewals and growth opportunities.
As a Technical Account Manager (TAM), you will serve as the true quarterback for your customers, owning engagement from onboarding through value realization, renewal, and expansion. You will combine technical fluency with executive presence to ensure customers integrate Oscilar successfully, achieve rapid ROI, and grow their relationship with us.
This is a hands-on and cross-functional role, requiring close collaboration with Solutions Architects, Product, Engineering, Account Executives, and Sales Engineers.
Customer Engagement
Act as the primary owner for assigned customers — accountable for onboarding, adoption, value realization, renewal, and expansion.
Build trusted relationships with customer executives and decision-makers, ensuring alignment at both technical and business levels.
Manage regular cadence: weekly cadence, Exec summaries - customer & internal, adoption strategy and plan, and executive business reviews (EBRs).
Partner with AEs and SEs on renewals, upsells, and cross-sells.
Advocate internally for customer priorities and represent their voice in roadmap discussions.
Develop and maintain detailed account success plans in partnership with the account team.
Work with customers on business value realization exercise and case studies, in partnership with the Oscilar customer marketing and account teams.
Lead customer onboarding and implementation projects, ensuring fast time-to-value.

Qualification

Experience in fraud managementFamiliarity with AI/ML SaaS productsPrior experience in a fast-paced

Required

7–10 years of experience in Technical Account Management

Preferred

Experience in fraud management, risk decisioning, AML, or compliance domains.
Familiarity with AI/ML SaaS products.
Track record of driving customer onboarding and adoption, renewals, and expansion in enterprise accounts.
Prior experience in a fast-paced, fast growing startup environment.

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU

Company

Oscilar

View company page

Source: ashby

Active within the past hour

Remote-friendly

More roles at Oscilar

Forward Deployed Engineer

Remote

VP/Director of Partnerships

Remote

Staff Data Scientist

Remote

Product Manager - Device & Behavior

Remote

Boost Your Interview Chances

Improve Resume Match Score

Free

Your Score

9.0

Strong Applicant

Must-Have Skills for This Role

API integrationsSQLPython scriptingproduct demosdashboardsreports

Optimize my Resume

Apply Faster with Autofill

Free

Save your profile once. LumiJobs pre-fills the employer's application form so you stop re-typing the same answers on every site.

Apply With Autofill

Or skip LumiJobs's tools and submit directly on the employer's career site.

Apply on Employer Site