Senior Customer Success Manager

Required

• You have significant experience (5+ years) in Customer Success or Account Management, specifically managing a portfolio of Enterprise or Strategic customers in a SaaS or technology environment.
• Proven ability to drive deep product adoption, customer satisfaction (NPS), and high-value retention results in a complex, multi-stakeholder sales and service environment.
• Technically proficient and able to guide Enterprise or strategic customers through complex setup, integration, advanced usage, and strategic best practices.
• Exceptional communication and executive relationship-building skills across multiple stakeholder levels, including C-suite.
• Comfortable working with large data sets and strategic business insights to identify trends, risks, and expansion opportunities within complex accounts.
• Highly organized with excellent follow-through and attention to detail.
• Collaborative team player who enjoys working with Account Managers, Product, and Marketing to deliver comprehensive strategic customer value.
• A genuine passion for helping Enterprise or strategic customers succeed and seeing measurable business impact.
• A good understanding of the digital advertising/search marketing industry – preferred.
• What's in it for you:
• A competitive base salary range from $95,000-108,000. The base salary range stated doesn't include any variable pay such as bonuses or commission or other benefits
• A range of flexible working options to dedicate time to what matters to you