Agwestfarmcredit Loan Servicing Specialist at AgWest Farm Credit performs loan servicing and portfolio management duties to support credit administration. The role includes monitoring escrow accounts, insurance, taxes, and customer support.
Responsibilities
Perform loan servicing activities such as escrow account monitoring, mortgage modifications and loan amendments
Monitor flood and hazard insurance and taxes and initiate force placed insurance coverage
Monitor and follow up on past due accounts and taxes
Process loan reconveyances and mortgage satisfactions
Identify and process loan servicing actions
Provide support to customers, employees and third-party vendors
Identify and resolve customer issues timely
Perform duties in accordance with company policies and internal controls
Qualification
High school diploma or equivalentAbility to learn
Required
High school diploma or equivalent
Ability to effectively learn and utilize a wide variety of systems/software
Knowledge of and ability to demonstrate effective customer service skills
Ability to learn, understand and complete credit and financial documents
Preferred
At least two years’ relevant work experience in lending, banking, or related field
General knowledge of applicable credit laws, regulations, investigation and verification practices
Knowledge of credit and legal terminology, AgWest loan and interest rate programs, and financial services related procedures and forms