Field Customer Engineer

Remote - USfull timeRemote

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Tanium The Field Customer Engineer at Tanium executes Proof of Value (POV) engagements to demonstrate the platform's value aligned with customer business objectives. This role involves configuring the platform, managing POV workflows, and partnering with account teams to ensure successful technical wins.

Responsibilities

Own and execute Proof of Value engagements with precision, defining clear success criteria with the account team and customer that map directly to the customer's business objectives.
Configure and demonstrate the Tanium platform against the customer's priority use cases, quickly proving time to value and the power of the platform.
Act as the expert during the POV stage of the sales cycle, guiding customer stakeholders, anticipating and resolving blockers, and keeping engagements on schedule.
Present POV outcomes mapped to agreed success criteria to technical and executive stakeholders to secure the technical win.
POV Standardization & Scale
Create and maintain gold standard POV workflows, use cases, and runbooks that streamline the POV experience and drive a consistent, effective, and efficient experience across all POCs.
Rapidly operationalize new product releases into POV-ready use cases, so the field can prove the latest capabilities with confidence.
Measure and continuously improve POV effectiveness, time to value, and conversion, capturing learnings from each engagement and feeding them back into the standard assets.
Account Team & Customer Partnership
Partner closely with Solution Engineers, Directors of Strategic Accounts, Customer Success Managers, and Domain Architects to plan, scope, and execute POVs as one team.
Ensure smooth transitions into and out of the POV stage — from pre-POV planning with the account team through post-POV handoff to deployment and Customer Success.
Communicate engagement status, risks, and outcomes consistently and proactively to the account team and customer stakeholders.