Senior Onboarding Customer Success Manager

Required

• Deep expertise in leading the delivery of enterprise level Customer deployment projects
• Management of technical projects consisting of both customer and vendor members and stakeholders
• Understanding of the value proposition of Ping Identity
• Ability to present to C-level executives (CIO, CEO, CTO, CISO, etc.), as well as to technical subject matter experts
• Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology
• Knowledge of project management best practices across large, complex projects, including enterprise cloud migration or cloud deployment projects
• Ability to lead individuals, teams or multiple groups
• Outstanding written and verbal communication skills with team members and audiences of all levels
• Planning and overseeing preparation and dissemination of project communications
• ‘Player Coach’ mindset - managing the customer and doing what is required to achieve success
• Excellent people management skills, including the ability to influence, negotiate and achieve results
• Proven expertise in managing conflicting priorities and escalations under pressure