Onebrief Product Operations Manager at Onebrief owns product quality and reliability by building processes, data pipelines, and automations. The role connects customers, product, engineering, infrastructure, and go-to-market teams.
Responsibilities
Build customer feedback channels and usage and satisfaction measures
Build dashboards for exec, support, and engineering with automated self-checks
Own the bug database including intake, triage, severity levels, and resolution targets
Drive top customer-impacting issues to resolution
Define and ship in-product quality-of-service measures
Work with InfraSec to plan security fixes into the roadmap
Define entry and exit criteria, sign-off owners, and rollback triggers for releases
Own feature flags, rollback procedures, and release notes
Keep shared view of shipping status and report weekly
Run clean operating rhythms across tools and define communication protocols
Measure execution using resolution time, escape rate, and regression rate
Qualification
Core skills3+ years in product operationsActive SECRET clearance or higherStrong data skillsHands-on AI experienceWorking knowledge of release practicesExperience with bug tracking and triageExperience with JiraMilitaryFamiliarity with STIGsExperience with product telemetryExperience with MCP
Required
You must have an active SECRET clearance or higher, and be willing to travel domestically or internationally when needed.
You mix good judgment with strong follow-through, and you balance user empathy with data. You care about building tools that work in real, time-sensitive situations. You are comfortable setting up structure when things are unclear, and you can hold your ground when a process needs to be enforced.
Core skills: process design, data analysis, technical program management, AI and automation, user research, cross-functional leadership
Bachelor's degree or equivalent experience
3+ years in product operations, product management, technical program management, or release management in B2B/SaaS
Active SECRET clearance or higher
A track record of building 0→1 processes and scaling them
Strong data skills: you can pull, analyze, and present data (SQL or similar, dashboards, product analytics)
Hands-on AI experience: you have built or used prompts, agents, and automations to improve real workflows
Working knowledge of release practices: feature flags, staged rollouts, rollback, and release notes
Experience with bug tracking and triage, including severity levels and resolution targets
Experience with Jira, Confluence, Linear, GitHub, Slack, and Notion, or similar tools
Preferred
Military, government, or national security experience
Familiarity with STIGs, POA&Ms, ATO, and secure or air-gapped deployments
Experience with product telemetry, observability, or quality-of-service measures
Experience with MCP, API integrations, or scripting to automate workflows
Experience with tool migrations (for example, moving to Atlassian) while keeping processes intact
Experience working with multiple teams to set one standard process
Notice to Third Party Recruitment Agencies
Please note that Onebrief does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement Onebrief explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Onebrief.
