Classpass Senior Manager, Inbound Sales at ClassPass leads and scales the global partner inbound sales organization. The role includes setting strategy, coaching team leads, and managing operating cadence to drive revenue attainment.
Responsibilities
Playlist is seeking a Senior Manager, Inbound Sales to lead and scale the global ClassPass partner inbound sales organization. You'll lead a growing global team of Team Leads and set the strategy, structure, and operating model that convert inbound venue interest into signed, launched partners, consistently, quickly, and with a great first experience.
Own the strategy and results of the global ClassPass partner inbound sales organization: set quota, conversion, and speed-to-lead SLA targets with leadership, and deliver revenue attainment through a multi-region team of Team Leads
Design and scale the team's structure as it grows to six Team Leads in 2027, including regional and segment alignment, spans of control, headcount and capacity planning, and input into the annual operating plan
Coach and develop Team Leads as people leaders, building their ability to run call and chat coaching, quality reviews, and performance conversations with their own teams, and build a leadership bench and succession plan for future Team Lead and Manager roles
Identify performance patterns across the organization and build targeted development plans, from onboarding new sellers to stretching top performers
Hire, onboard, and retain Team Leads, and set the hiring bar, interview process, and performance standards Team Leads use to build and manage their seller teams
Own the organization's operating cadence: pipeline and funnel reviews, forecast reporting, 1:1s, and performance tracking against quota and SLA goals
Own the inbound capacity model with Workforce Management, forecasting lead volume and translating it into staffing, scheduling, and headcount requests so response-time targets are met as the business grows
Maintain high CRM data quality in Salesforce and use operational rigor to identify and remove friction in lead routing, handoffs, and follow-up
Lead cross-functional initiatives with Revenue Operations, Enablement, Marketing and Partner Onboarding to improve tooling, playbooks, training, and the handoff from sale to launch, setting priorities and representing inbound sales in roadmap decisions
Serve as the voice of inbound sales to the ClassPass Leadership team: present performance monthly, bring recommendations on strategy, investment, and risks, and contribute to annual planning
