Fullstory Customer Solutions Engineer at Fullstory managing 8–12 largest customers with $300k+ ARR. The role involves technical troubleshooting, product expertise, and using AI tools to support strategic accounts.
Responsibilities
Plan and execute Proofs of Value to validate Fullstory’s capabilities in customer environments
Become a Fullstory product expert and help customers build with advanced capabilities
Build and present Executive Business Reviews connecting product usage to business results
Troubleshoot technical issues using browser dev tools, front-end code, SDK and API tracing
Plan and run onsites, working sessions, and customer events
Find new use cases and lead technical evaluations for add-ons
Work with Account Executive to protect renewals and grow expansion revenue
Use AI tools to prepare for meetings, speed troubleshooting, and spot account risk
Qualification
Experience working with APIsThe impact you will have in 6 MonthsHow we support youFlexibility and Connection
Required
3–5 years in a customer-facing technical role with enterprise or strategic accounts
Hands-on technical skills with browser DevTools, HTML, CSS, JavaScript
Experience working with APIs, JSON, and SDK installs
Preferred
The impact you will have in 6 Months:
You're the go-to technical contact for every account in your portfolio. You've run an EBR or onsite with each one, and you've led your first add-on evaluation.
Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. It makes every customer experience smoother and more personalized and empowers the employees behind the scenes.
We’re building something special at Fullstory- and we’re looking for teammates who are curious, collaborative, and driven to make an impact. We’re especially excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. If that resonates, explore our Winning Ways to see the values that guide how we work and grow together.
How we support you:
Fullstorians are committed to building something better- from how we approach our product, to how we care for our customers and each other. Along these lines, we offer:
Flexibility and Connection. We have a vibrant HQ in Atlanta and a tight-knit group in London. Fullstorians in those cities come to the office at least one day a week to build cross-functional relationships and stay connected. We also offer a flexible PTO policy and an annual company-wide closure, along with federal holidays.
