Onboarding and Coaching Manager at Blink Health · LumiJobs

Responsibilities

The Patient Services Operations team is central in advancing our mission to provide affordable care and deliver exceptional patient experience. We are seeking an Onboarding Manager to join our Training team.
This coach-first role sits at the intersection of new hire experience and people leadership. You'll guide new hourly team members through their first weeks at BlinkRx, helping them build confidence, connect with our culture, and grow into successful members of the team.
You'll be the first leader many of our new hires work with, which means you'll shape how they experience BlinkRx from day one. As part of the Training organization, you’ll partner closely with Talent Acquisition, Workplace Services, and Operations to build a consistent, supportive onboarding experience, and use data to understand what helps new hires thrive. This is an ideal opportunity for a people-focused leader who loves coaching and developing others, balances empathy with accountability, and wants to make a lasting impact on the start of someone's career.
Serve as the dedicated leader and point of contact for new hourly hires from their first day through their transition to their permanent team
Coach and develop new hires, helping them build the skills, confidence, and habits that lead to long-term success at BlinkRx
Welcome new hires into Blink's culture, helping them understand our values, our expectations, and how their work makes a difference for patients
Be a trusted resource and open door for new hires who have questions, concerns, or simply need support as they navigate the early stages of their careers
Address attendance, performance, and conduct concerns early through supportive coaching conversations, and partner with HR and Employee Relations to manage formal policy matters with fairness and consistency
Partner with Trainers to create a positive, engaging learning environment so every class can stay focused on learning
Ensure a smooth handoff from Training to Operations by building strong relationships with receiving managers
Track and analyze new hire engagement, performance, and attrition within the first 90 days to understand what helps new hires succeed and where they need more support
Close the loop between Talent Acquisition, Training, and Operations by sharing insights and recommending improvements to hiring profiles, onboarding, and training programs

Onboarding and Coaching Manager

Responsibilities

Qualification

Required

Benefits

Company

Blink Health

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