Responsibilities

The Warehouse Operations Manager leads day-to-day operations at WeHero’s Bend, Oregon warehouse, which stores, assembles, and ships the materials for WeHero’s volunteer events. The role owns inventory, kit fulfillment, shipping logistics, and the event materials budget, so that each event receives complete, on-brand materials on time and within margin.
The Warehouse Operations Manager supervises the warehouse team and partners with WeHero’s event, sales, and account management teams, Finance, and the India Operations team. As needed, the role may travel to support WeHero events on site. Reliable fulfillment is what allows WeHero’s customers to offer their employees well-run volunteer experiences that benefit the communities they serve.
Manage daily operations at the Bend warehouse, including receiving, storage, kit assembly, quality control, and outbound shipping, so that event materials arrive complete and on time.
Lead, schedule, train, and coach the warehouse team, including contract staff, setting clear priorities and giving regular feedback on performance and development.
Own inventory planning and control, using event forecasts and sales pipeline information to keep the right materials on hand and reduce shortages, overstock, and waste.
Plan and coordinate shipping for domestic and international events, tracking delivery timeliness, the condition of materials on arrival, and cost.
Own relationships with suppliers and shipping and logistics partners: identify and evaluate new vendors, negotiate price, quality, and terms (including for events that use in-kind donations), act as the main point of contact, and review vendor performance regularly to resolve issues and decide when to renew or change partners.
Manage the event materials budget and purchasing in partnership with Finance, monitoring material and shipping costs and keeping events within target margins.
Document warehouse and shipping processes in standard operating procedures (SOPs), review them regularly with the warehouse team, and propose and adopt improvements that reduce errors and cost, including for events in new and international markets.
Partner with WeHero’s event, sales, and account management teams and the India Operations team to plan materials for upcoming events, support quick-turn event requests, and keep materials on brand.
Support WeHero events, as needed, including possible travel to event sites for material setup and on-site coordination, and arrange warehouse coverage with the team before any time away.
Skills & Competencies

Warehouse Operations Manager at Submittable · LumiJobs

Warehouse Operations Manager

Responsibilities

Benefits

Company

Submittable

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