The Payroll Operations Specialist supports the compliance infrastructure that keeps our customers’ payroll operations running smoothly. You’ll own operational workflows across state registrations, employer account maintenance, workers’ compensation, business registrations, and related requirements.

You’ll work closely with Payroll Operations, Customer Support, Benefit, government agencies, insurance carriers, and external partners to resolve issues and deliver a strong customer experience.

Own end-to-end workflows across assigned areas, including state registrations, employer account maintenance, workers’ compensation, Foreign Qualification (FQAL), Registered Agent Administration (RAA), Statements of Information (SOI), and related requirements.

Research state and local requirements and determine the steps needed to establish and maintain employer accounts, business registrations, and coverage.

Work directly with government agencies, insurance carriers, brokers, and third-party partners to establish accounts, obtain information, and resolve issues.

Manage account, registration, and policy lifecycle changes, including registrations, updates, state additions, renewals, audits, transfers, and closures.

Investigate and resolve registration, account access, policy, coverage, and other operational issues.

Maintain accurate customer records, credentials, documentation, deadlines, and status tracking.

Communicate requirements, blockers, timelines, and next steps clearly to customers and internal partners.

Identify recurring issues and improve processes, documentation, controls, and automation.

Manage a high-volume workload while prioritizing time-sensitive and high-risk work.

Support other Payroll Operations initiatives and duties as business and team needs evolve.

Payroll Operations Specialist

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Mercury

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