We are growing fast and our customer relationships are moving to the next level.

We are redesigning how we support and work with our largest customers. We are looking for an US Client Lead who will be key in driving day to day operational excellence across our key customer base. As an US Client Lead at Smartly, you will put your consultative instincts to use and unleash your drive for accelerating existing business growth. You will be managing key Regional Strategic Accounts to offer innovative solutions at the cutting edge of the digital marketing industry.

Build relationships with senior stakeholders and across all relevant parts of customer

Build Joint Business Plans to focus efforts on the customers highest priorities anchored to Smartly solutions

Lead strategic planning together with customer decision makers, platform and other partners

Work cross functionally within Smartly - globally - to drive alignment, progress, identify bottlenecks and remove overlapping efforts by engaging with various teams and stakeholders

Together with the account management team, own the account plan and plans for key customer initiatives

Coordinate execution on a high level by setting clear goals and priorities, ensuring global alignment and knowledge transfer, and making sure key relationships are owned by the best people

Create multiple feedback and escalation channels within the account to ensure steady progress and flow of feedback

Ensure product roadmap alignment and product team interaction with customers

Build relationships and align objectives with the customer partners (ad agency, creative or data partners etc.)

Own revenue forecasting and target setting for the account

Regional Client Lead, North America

Responsibilities

Benefits

Company

Smartly.io

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