Customer Support Supervisor l Onsite - Chesterfield

Chesterfield, MOfull timeOn Site

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H1B: yes

Blink Health The Customer Support Supervisor manages a team of Patient Support Specialists and oversees day-to-day operations to ensure operational excellence and SLA adherence. They analyze performance data and collaborate cross-functionally to drive improvements.

Responsibilities

Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the Patient
Support team to ensure operational excellence and adherence to SLAs
Review and analyze team and individual Specialists’ performance data to meet and exceed structured performance targets across the team
Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth
Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance
Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience
Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team
Foster a collaborative, cohesive, and enjoyable team dynamic

Qualification

2+ years of customer serviceStrong leadershipStrong problem solving skillsConfidentFully onsite role in Pittsburgh

Required

Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered (minimum high school diploma or GED required).
3+ years of leadership experience in a fast paced environment
2+ years of customer service, call center, healthcare, pharmacy or other relevant experience
Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners
Ability to leverage data to make crucial decisions independently
Strong problem solving skills, especially when working with ambiguous information
Attention to detail with a knack for precision and organization
Confident, patient, respectful, and a clear communicator
Fully onsite role in Pittsburgh, PA (Robinson Township)