VP, Customer Experience Operations

Required

• 10+ years of operational leadership experience in Customer Experience, Revenue Operations, Customer Success, or GTM Strategy within a high-growth B2B enterprise SaaS environment.
• Proven track record of scaling global CX operations and directly supporting C-level executive leadership.
• Deep expertise in customer health scoring, churn prediction models, capacity planning, and post-sales retention methodologies.
• Demonstrated experience owning and modernizing complex CX technology stacks.
• Exceptional analytical capability with the ability to turn complex customer data into clear strategic insight and executive-level recommendations.
• Bachelor’s degree or equivalent practical experience.
• Salary Range: $177,694 - $263,250 + Commission
• In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
• We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
• Here are just a few of the things that make Ping special:
• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.