Key Account Customer Success Associate – Vietnamese, Chinese & English

Required

• Proficient in data analysis and reporting, and familiar with CRM systems (e.g., Salesforce) and office software.
• Strong verbal and written communication skills required
• Bachelor’s degree or higher in the related areas preferred
• 2+ years of experience in customer success management preferred
• Bilingual proficiency in English, Vietnamese, and Mandarin required
• Familiarity with POS systems and business processes within the retail industry preferred
• A fair compensation package
• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance