Collaborate with the menu team to accurately set up and configure the restaurant’s menu before installation, and assist with menu-related requests as needed post-installation.

Ensure network setup and verification are completed prior to hardware installation.

Install, configure, and provide training on Chowbus products, including hardware and networking devices such as terminals, kiosks, handhelds, printers, and other peripherals.

Standby on-site for a designated period after installation to monitor POS system performance and address any arising issues.

Using appropriate judgment, independently order of steps to take during implementation based on restaurant needs, and menu design options.

Collaborate with central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally.

Bilingual proficiency in English and Mandarin required. Bilingual proficiency in Cantonese, Korean, Japanese, Vietnamese or other second languages will be considered.

Prior customer services experience or customer facing experience is required

1+ years of software operations and hardware installation experience is highly preferred

Prior startup experience preferred

Bachelor’s degree in a related field preferred

Proficient in operating computers for system setup and troubleshooting.

Technical Associate_Mandarin Speaking

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Chowbus

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