Convey Implementation Specialist at Convey coordinating software development lifecycle activities for enterprise clients. Manage requirements, testing, training, and client communication.
Responsibilities
Performing highly detailed operational tasks focused on the coordination of client programs
Collaborate with stakeholders to gather and document business and system requirements.
Create detailed functional specifications, user stories, use cases, workflow diagrams
Ensure that all requirements are clear, complete, and aligned with business objectives.
Maintain comprehensive and up-to-date documentation throughout the project lifecycle.
Develop message templates for voice, sms, email
Perform functional testing as necessary.
Execute SQL scripts to investigate basic issues
Coordinate user acceptance testing with clients including tracking, verifying, and organizing all reported issues before relaying them to the developers
Develop training materials and conduct training sessions for end-users to ensure they are proficient in using the new system.
Create user manuals, FAQs, and other documentation to support the ongoing use of the system.
Handle miscellaneous client requests such as generate reports using SQL queries
Qualification
What you have - Required SkillsBachelor's degree in computer scienceKnowledge of database design and SQLKnowledge of workflow diagram toolsProficiency in RESTful APIsFunctional QA experienceUS-BASED ROLES ONLY - BENEFITSMedicalCost share for dependents401(K) plan with company matchFully covered STD/LTDEmployee Assistance Program (EAP)
Required
What you have - Required Skills:
Bachelor's degree in computer science, Engineering, Business Administration or related technical fields or equivalent work experience in a closely related field and/or market vertical
3+ years of experience in technical analysis, systems design and software development
A minimum of 3 years' experience with very large enterprise customers with multi-year contracts. This role will be specific to providing dedicated implementation support for one of our large enterprise customers.
Knowledge of database design and SQL
Knowledge of workflow diagram tools, I.e., MS Visio, Lucid Chart, etc.
Experience in project and task prioritization and evaluation of situational urgency
3+ years of experience as an IT Analyst or similar role
3+ years of experience working with large global, national or enterprise accounts – external clients
2+ years of experience working in an Agile environment following SCRUM processes for the entire SDLC
1+ years QA exposure or experience creating test cases and test plans for both internal and user acceptance testing for large projects
Proficiency in RESTful APIs, HTTP methods, request/response structures, and authentication (OAuth, JWT, etc.).
Preferred
Any experience providing basic technical support to clients
Functional QA experience, specifically API testing
US-BASED ROLES ONLY - BENEFITS
Medical, Dental, and Vision coverage for employees
