Own the commercial relationship for an assigned portfolio of strategic accounts, serving as the primary point of contact for executive and senior stakeholders

Build and execute strategic account plans that map customer business goals, trading partner networks, and integration roadmaps to Cleo solutions

Drive expansion revenue through upsell, cross-sell, and new-use-case opportunities, and lead multi-threaded sales cycles from identification through close

Partner with Customer Success, Account Management, Support, and Professional Services to deliver outcomes, drive adoption, and secure on-time renewals

Work with SDRs and Solution Consultants to develop programs that meet each client’s needs and budget

Educate and advise clients on industry trends, EDI and B2B integration best practices, and the value of Cleo’s ecosystem to build long-term, trusted relationships

Negotiate contracts and renewals with clients, resolve issues, and make sure deadlines are met

Identify risk early by monitoring account health, usage, and sentiment, and lead recovery plans when

Obtain feedback from clients and adjust messaging to improve downstream execution; share customer

Conduct regular business reviews with customers and report on the progress and value realized from

Maintain accurate opportunity, account, and forecast data in the CRM, and deliver reliable pipeline and revenue forecasts

Senior Account Executive, Key Accounts

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Cleo

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