Director, Deal Desk at Showpad · LumiJobs

Responsibilities

Why this role exists now
Following the Bigtincan merger, Showpad has two heritage customer bases, a recently unified systems landscape, and pricing, packaging, and approval practices that have not yet been fully rebuilt for the combined business. Discounting, deal structures, and quote-to-cash handoffs currently rely heavily on manual effort and individual judgment. Showpad needs a senior leader who can design and implement a scalable, well-governed commercial framework for the combined company, chair the Value Pricing Board, resolve the complex commercial problems that come with integration (heritage contract migrations, conflicting price books, legacy terms, and renewal risk), and give executive leadership a single, trusted partner on deal strategy, commercial terms, and pricing.
Deal Desk Leadership
Set the vision and strategy for Showpad’s global Deal Desk function, aligned to the company’s revenue, margin, and value-creation objectives.
Lead, coach, and develop the Deal Desk team, setting a high bar for commercial judgment, responsiveness, quality, and executive-ready communication.
Own the function’s operating model: regional coverage across North America, EMEA, and APAC, capacity planning, and the case for future headcount as the business scales.
Establish and publish service levels for quote turnaround, approval cycle time, and order processing, and hold the function accountable to them, especially through month-, quarter-, and year-end.
Design a tiered engagement and prioritization model so that strategic, high-value, and time-sensitive deals receive senior attention while standard deals move through with minimal friction.
Executive Partnership and Commercial Advisory
Serve as the primary commercial advisor to the CRO, CFO, SVP of North America Sales, VP of EMEA Sales, and VP of Revenue Operations on deal strategy, pricing, and commercial risk.
Partner with the SVP of North America Sales and VP of EMEA Sales and their leadership teams to shape the regional deal pipeline, prepare for quarter-end, and align on approach for the largest and most complex opportunities.
Partner with the CFO and Finance leadership to ensure commercial decisions balance growth with margin, cash, and revenue quality, and that the financial consequences of every non-standard term are understood before signature.

Director, Deal Desk

Responsibilities

Qualification

Required

Benefits

Company

Showpad

More roles at Showpad