Transportation Customer Support Specialist

United Statesfull time

On Site

entry

H1B: no

Uberfreight Transportation Customer Support Specialist II at Uberfreight manages daily invoice processing and resolves billing discrepancies while maintaining strong relationships with customers and carriers. The role involves coordinating with internal teams and external partners to ensure accurate and timely payments.

Responsibilities

Customer Support Specialist II is a key contributor to our operations division. The primary responsibility is to oversee daily invoice processing for timely payment execution while proactively building and maintaining strong relationships with customer and carrier partners.
What the Candidate Will Do
Partner with carriers to promptly identify, research, and resolve billing and invoicing discrepancies
Maintain and update carrier rate structures and pricing agreements accurate to current contracts
Utilize external websites and other tools of communication
Correspond with customer and carrier regarding detention and other accessorial information
Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations
Review contracts and carrier documentation to identify root cause of discrepancies
Correspond internally with Operations, Procurement, and Carrier Pricing regarding rating and accessorial invoice discrepancies as needed
Gather and supply financial information to decision makers for credit limit increases
Review shipments for necessary info in TMS
Process all approved invoices in the system with documentation and send invoices to customers, and answer any questions from the Customer that may arise as a question of the invoice

Qualification

High school diploma or GED equivalentCustomer Service backgroundService-related industry experienceKnowledge of the freight industry

Required

High school diploma or GED equivalent
Minimum of 1-2 years of related experience

Preferred

Customer Service background
Service-related industry experience
Knowledge of the freight industry
Basic proficiency with Microsoft Office Suite/Google Workspace

Benefits

Medical
Dental
Vision
401(k)
Equity/RSU
Parental Leave
Life Insurance
Wellness

Company

Uberfreight

View company page

10000+ employees

Transportation

Founded 2009

Source: greenhouse

Active within the past hour

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Must-Have Skills for This Role

Microsoft Office SuiteGoogle WorkspaceTMS

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