We are seeking a detail-oriented Customer Service Specialist. This role is responsible for assisting clients with entry-related inquiries, processing import documentation, and ensuring compliance with U.S. Customs and Border Protection regulations while delivering timely and accurate service. This is a full-time Monday–Friday position with standard business hours, based at our Laredo, TX. office.

What the Candidate Will Do

Serve as a primary point of contact for clients regarding U.S. Customs brokerage services, including entry documentation, shipment status, and basic compliance inquiries.

Prepare, review, and process import documentation in accordance with U.S. Customs and Border Protection (CBP) regulations, internal SOPs, and client specific requirements.

Monitor and adapt to ongoing tariff changes and regulatory updates, ensuring entries are processed correctly and escalated when necessary.

Coordinate with internal teams (operations, compliance, accounting, and carriers) to resolve routine shipment issues and avoid clearance delays.

Maintain accurate, well-organized records of entries, client communications, and supporting documentation in accordance with audit and retention requirements. Provide timely and professional shipment updates, status reports, and issue notifications to clients.

Demonstrate self-reliance by independently researching routine questions, reviewing regulations, and utilizing internal resources before escalating issues. Identify potential entry discrepancies or compliance risks and promptly escalate to senior team members or compliance when appropriate.

Communicate effectively and professionally in both English and Spanish, verbally and in writing, with clients, carriers, and internal stakeholders.

Support continuous improvement by following established processes, identifying gaps, and suggesting efficiencies when applicable.

US Customs - Customs Entry Specialist

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Uberfreight

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