Sr. Strategic Success Partner (Commercial)

United Statesfull time

On Site

senior

H1B: no

Uberfreight The Sr. Strategic Customer Success Partner is responsible for client retention, satisfaction, and financial management of assigned accounts. This role involves project management, client visits, and partnering with operations to meet strategic initiatives.

Responsibilities

The Client Engagement Manager (Sr. Strategic Customer Success Partner I) is an individual contributor role that is responsible for achieving client retention and satisfaction for a group of clients. This includes visiting the clients on a regular basis (as needed), providing support, reporting, and KPIs associated with the client, and partnering with operations teams to meet strategic initiatives and continuous improvement ideas. The Sr. Strategic Customer Success Partner is responsible for project management and is expected to utilize the strategic customer success playbooks to develop an account plan to meet both customer and Uber Freight objectives.
What the Candidate Will Do
Responsible for customer retention, growth and contract management for one or multiple accounts with varying levels of complexity
Can work independently but will require some support from Leadership and peers
Solid communicator across all levels; conducts weekly, monthly, and quarterly business reviews, ideation sessions, and other client facing business meetings or virtual sessions as appropriate
Serve as primary liaison on behalf of assigned customers represented with Uber Freight departments and other job functions
Financial ownership and budgeting of customer revenue
Assist customers with freight cost forecasting and budgeting as appropriate
Responsible for driving initiatives with the client and internal teams to meet customer objectives
Maintain timely and accurate customer information in CRM tools
Interprets supply chain data to drive actionable insights and improvements
Travel to customer locations as needed, up to 30% of the time

Qualification

High school diploma or GED equivalentBachelor’s degree in businessAccount management experienceExperience with Tableau or Power BI

Required

High school diploma or GED equivalent
At least 3 years experience in a customer facing role within transportation/logistics
Experience having financial responsibilities (cost savings, net revenue, P&L) for a managed book of business
Experience creating reports in Excel or Google Sheets

Preferred

Bachelor’s degree in business, logistics or other related fields
5 years logistics and transportation experience
Experience presenting to Senior Leadership
Account management experience
Experience with Tableau or Power BI

Benefits

Medical
Dental
Vision
401(k)
Equity/RSU
Parental Leave
Life Insurance
Wellness

Company

Uberfreight

View company page

10000+ employees

Transportation

Founded 2009

Source: greenhouse

Active within the past hour

More roles at Uberfreight

Associate Manager of Operations

United States

US Customs - Customs Entry Specialist

United States

Transportation Customer Support Specialist

United States

Carrier Manager II (Transportation Management)

Newport, KY 41071, United States

Boost Your Interview Chances

Improve Resume Match Score

Free

Your Score

9.0

Strong Applicant

Must-Have Skills for This Role

ExcelGoogle SheetsTableauPower BICRM tools

Optimize my Resume

Apply Faster with Autofill

Free

Save your profile once. LumiJobs pre-fills the employer's application form so you stop re-typing the same answers on every site.

Apply With Autofill

Or skip LumiJobs's tools and submit directly on the employer's career site.

Apply on Employer Site

Sr. Strategic Success Partner (Commercial) at Uberfreight · LumiJobs