Join a team at an AI company as a hands-on technical advisor for enterprise customers. You will own complex customer issues from investigation through resolution, contribute to production incident response, and help improve the support function.

Own enterprise customer technical issues from initial contact through resolution.

Lead video calls with senior customer stakeholders, including strategy discussions and incident de-escalations.

Analyze SQL queries, cloud logs, JSON payloads, and source code to identify root causes.

Investigate, reproduce, and resolve incidents involving web applications, REST APIs, webhooks, microservices, and databases.

Use generative AI and agentic coding tools to automate triage, analyze logs, and develop self-service knowledge resources.

Build and refine support playbooks, service-level agreements, escalation paths, and diagnostic runbooks.

Identify customer workflow challenges and partner with Product and Engineering on requirements and product improvements.

Senior Enterprise Support Engineer

Responsibilities

Qualification

Required

Company

Clera

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