District Onboarding Manager at ClassDojo · LumiJobs

Responsibilities

As a District Onboarding Manager on the Success and Implementation team, your goal is to deliver projects on time, error-free, and in alignment with our district partners’ vision. As district partners sign on to work with ClassDojo, you’ll be the first point of contact with district leaders to help them bring ClassDojo at scale across all of their schools.
As an onboarding manager you understand how to take high level district goals, time frames, and distinct needs and translate them into project timelines, professional development recommendations, and communication plans to support mid-size and large districts. You track progress utilizing a combination of timelines and data to determine next steps and intervention plans to ensure a smooth roll-out and set the stage for high levels of product adoption. You are reliable, highly detail oriented, an excellent communicator, and know how to keep the trains running on schedule across teams.
You’ll work with our district partners looking to roll out ClassDojo district-wide. You’re comfortable managing a portfolio of ~30 projects at a time.
Oversee and project manage the district onboarding process
Ensure district projects are on track by collaborating cross-functionally with other stakeholders such as our technical implementation leads, training team, account executives, product, and support.
Facilitate kickoff calls with new and returning district partners to deeply understand their goals, timelines, and stakeholders.
Create an internal and external project plan that aligns to customer goals
Create a professional development plan and roll-out strategy that will drive towards high adoption and implementation milestones.
Own all external and internal communication: project status updates, proactively identifying risks and issues, escalating early and often with all project team members and executive stakeholders as needed
Understand ClassDojo’s products and services and strategically educate and guide customers to get the most out of their experience with ClassDojo
Work with the broader success and implementation team to continuously build and iterate on efficient systems and processes.

District Onboarding Manager

Responsibilities

Qualification

Required

Benefits

Company

ClassDojo

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