Head of Customer Operations, Atlanta

Required

• You hire well and can show us people you grew.
• You use data and AI tools yourself, not just through an analyst.
• You can run an office on your own and still stay tightly in sync with leadership.
• What we teach, what you bring
• We teach the insurance and how Harper runs. You bring operating rhythm, hiring judgment, and a record of building a team rather than inheriting one. Insurance experience helps; it is not required.
• Who should not apply
• You want to manage managers and stay off the floor.
• You want a mature process to maintain rather than one to build.
• Pay, schedule and place
• $160K to $200K, plus bonus and equity.
• On site in Atlanta Monday to Friday, across both shifts as the floor needs, with regular trips to San Francisco.
• Next steps: broader customer operations leadership as we open more offices.