Senior Customer Operations Specialist

Required

• You can hold twenty open cases without losing the thread.
• When the records disagree and the customer is angry, you slow down and get it right.
• You use AI tools to find answers faster and can show us how.
• What we teach, what you bring
• We teach our carriers, finance companies and playbooks, and we pay for your license. You bring persistence, judgment about when to dig and when to escalate, and proof that you learn fast. Insurance experience helps; speed of learning matters more. For now we hire this seat from outside; over time most of these seats go to people promoted from our licensed team.
• Who should not apply
• You close cases by transferring them.
• You decide what happened from one status field.
• You need a fixed process to do your best work.
• Pay, schedule and place
• Atlanta: $85K to $110K. San Francisco: $105K to $130K. Plus bonus and equity. The difference is location; the job is the same.
• In the office Monday to Friday, starting around 8 AM local. These are the cases customers are most upset about, and we stay with them until they are fixed.