Harperinsure Customer Service Representative at Harperinsure handles inbound calls and requests, keeping ownership until customer problems are solved. This role manages follow-ups, simple fixes, and escalations with clear communication.
Responsibilities
Handle inbound calls with judgment to understand requests and explain next steps
Manage outbound follow-up lists to zero with multiple contact attempts
Perform simple fixes on calls such as resending payment links or sending certificates
Escalate urgent calls that could stop customer work
Maintain clean records with notes, status, owner, and promised updates
Refer coverage and quoting questions to licensed teammates
Qualification
When a caller is angryYou can talkYou show up on timeSpanish is a big plusWhat we teachWe teach the insuranceWho should not applyYou want a remote or hybrid jobPay$23 an hour to start
Required
When a caller is angry, you get calmer.
You can talk, type and keep a list of 80 calls straight at the same time.
You show up on time, every time.
Spanish is a big plus, and it pays more.
What we teach, what you bring
We teach the insurance, the systems, the playbooks and the vocabulary, and we pay for your license. You bring learning speed, warmth under pressure, and something you taught yourself that you can tell us about.
Who should not apply
You think a transfer counts as solving the problem.
You would rather guess than say “let me find out.”
You want a remote or hybrid job.
Pay, schedule and place
$23 an hour to start, $25 after certification, up to $28 with prior call-center or insurance experience. Full time, overtime-eligible, plus a quarterly bonus for quality and follow-through.