Customer Success Manager, AI-Native

Required

• You use agents and automation in your own work and can show how you handled a bigger book without more hours.
• You are direct on the phone and comfortable talking about money.
• Bonus: you have served contractors, truckers, restaurants or other small business owners.
• What we teach, what you bring
• We teach the insurance and pay for your license. You bring book ownership, curiosity about what changed in a customer’s business, and the habit of building tools for yourself.
• Who should not apply
• You want the highest quota and the most variable pay. Our renewals and new business teams carry more.
• You treat a request for a certificate as a ticket rather than a conversation.
• You want to run quarterly business reviews for ten strategic accounts. This is a book of hundreds.
• Pay, schedule and place
• $110K to $130K base and $140K to $175K on-target, or $130K to $155K base and $170K to $205K on-target at the senior level. About a quarter of on-target pay is variable, paid quarterly on retained premium and bound expansion premium, starting when your license is issued. Plus equity.
• In the San Francisco office Monday to Friday, starting around 7:30 to 8 AM. Phone-heavy: small business owners are busy and direct, and they expect you to be the same.