Forward Deployed Operator, Customer Operations

Required

• You spend more time in Cursor or Claude Code than in spreadsheets, and you know where these tools fail.
• A problem that shows up once in a hundred cases bothers you until you understand it.
• You are comfortable in SQL. Python or TypeScript is a plus.
• What we teach, what you bring
• We teach the insurance and pay for your license. You bring operating instinct, building speed, and the ability to tell a frustrated small business owner the truth and keep their trust. Backgrounds that fit: deployment or strategic projects roles at AI companies, marketplace and fintech operations, high-volume customer operations, GTM engineering, early startup operations. Former founders welcome.
• Who should not apply
• You want to build product without operating. This seat runs the work too.
• You want close management or a fixed spec.
• You measure yourself by what shipped rather than what changed.
• Pay, schedule and place
• $150K to $180K, or $185K to $220K at the senior level, plus a 10 to 15% bonus tied to the workflow you own, plus equity.
• In the San Francisco office Monday to Friday, starting around 7:30 to 8 AM, with regular time on our Atlanta floor. A real share of the week is calls, chasing and cleanup; the building is earned by doing the work first.