Payments Operations Specialist

Required

• You can write a crisp message to an engineer and a calm one to a frustrated business owner in the same hour.
• You notice when a number is off by one payment, and you find out why.
• You know when to keep digging and when to escalate.
• You use spreadsheets, queries or AI tools to work faster, and you can show us what you built.
• What we teach, what you bring
• We teach premium finance, our carriers’ billing, and how a policy cancels and reinstates. You bring payments judgment, numeracy and calm on the phone with someone worried about losing their coverage.
• Who should not apply
• You want a back-office job with no customer conversations.
• You close cases when you transfer them.
• You decide payment or cancellation status from one field.
• Pay, schedule and place
• Atlanta: $65K to $90K. San Francisco: $85K to $115K. Plus bonus and equity. The difference is location; the job is the same.