Customer Onboarding Specialist

Brooklyn, New Yorkfull time

On Site

entry

H1B: no

Topline Pro Customer Onboarding Specialist at Topline Pro guides new customers through setup and onboarding to help small businesses grow their online presence. This role involves live onboarding sessions, troubleshooting, and collaboration with sales and support teams.

Responsibilities

Lead live onboarding sessions with new customers
Walk customers through connecting Google Business and Facebook profiles and launching their Topline Pro site
Troubleshoot setup issues in real time and guide users through technical steps
Follow up with customers to complete onboarding milestones within three weeks
Support Spanish-speaking customers
Collaborate with Sales, Customer Success, and Support teams
Share feedback to improve onboarding experience and processes

Qualification

ClearStrong organization skillsSolid technical aptitudeFluent in EnglishSpanish fluency

Required

1+ year in a customer-facing role such as onboarding, support, or customer success preferred
Clear, friendly communicator
Strong organization skills
Solid technical aptitude
Fluent in English

Preferred

Spanish fluency

Benefits

Medical
Dental
Vision
401(k)
PTO
Equity/RSU
Wellness

Company

Topline Pro

View company page

Source: ashby

Active within the past hour

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