Account Manager

Required

• 6+ years in account management, client success, or a client-facing B2B SaaS role
• Proven track record growing accounts through renewals and expansion
• Ability to hold cross-functional teams accountable to client outcomes
• Strong judgment and bias toward action in ambiguous, fast-moving environments
• Analytical fluency and comfort using AI tools to increase output
• Experience building account management processes or playbooks from scratch
• Familiarity with legal tech, professional services, or regulated industries
• Bachelor’s degree or equivalent practical work experience.
• This is for you if....
• You want end-to-end ownership, not a narrowly scoped support role. You're energized by building structure where none yet exists. You want equity and real impact at a company reshaping access to justice.
• This is not for you if....
• You prefer a fully defined playbook over building one yourself. You're uncomfortable with full accountability for client outcomes. Five days a week in-office in New York City doesn't work for you.