Sr Director, L2C Process Owner at Beyondtrust · LumiJobs

Responsibilities

The Senior Director, L2C Process Owner owns how changes to BeyondTrust’s Lead-to-Cash (L2C) processes and systems are prioritized and governed. The role runs the L2C governance model, makes final prioritization decisions across workstreams including final sprint and roadmap prioritization between the business and the Salesforce Center of Excellence (CoE). Leading a team of two L2C Business Partners, this leader turns business needs into a clear, stable roadmap that focuses delivery on the company’s highest-value work.
Prioritize: Own the L2C roadmap and make final prioritization decisions across workstreams using impact and effort scoring, work-in-progress limits, and capacity allocations.
Keep the plan stable: Decide which prioritized items are put forward for each sprint and approve mid-quarter roadmap changes, making trade-offs explicit when new priorities arise.
Lead the team: Lead and develop the L2C Business Partners who perform intake on business requests, perform solution reviews, and process documentation.
Chair the monthly L2C Governance Team meetings, ensuring changes to process and systems align with strategic objectives and maintain process and system integrity; escalate unresolved priority conflicts to executive leadership
Own the end-to-end design: Maintain the end-to-end L2C process map and key handoffs between work streams.
Own end-to-end process KPIs: Set targets and drive improvement for metrics such as quote creation time, no-touch renewal order and dispute rate, order hold rate, and the share of approved changes requiring customization; track intake-to-decision time, roadmap stability, and adherence to prioritization rules.
Lead process improvement: Use the end-to-end view, KPI trends, and industry best practices to spot inefficiencies and handoff gaps, propose process changes with clear business cases, and turn them into prioritized, owned actions with Workstream and Business Leads.
Develop and maintain strong working relationships with key customers at all levels to understand their business drivers
Provide L2C process input to acquisition integration plans.
Partner with GTM enablement, Workstream and Business Leads, and Solution Delivery team to coordinate communication of process and system changes.
Maintain the policy: Own the L2C Governance Policy.

Sr Director, L2C Process Owner

Responsibilities

Qualification

Preferred

Benefits

Company

Beyondtrust

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