Manager, Account Management - Intermodal Operations

Chicago, IL 60607, United Statesfull time

On Site

mid

H1B: no

Uberfreight Operations Manager, Intermodal Operations at Uberfreight leads a team managing intermodal account operations across brokerage and transportation management. They drive operational efficiency, process improvement, and team development while managing US and MX teams.

Responsibilities

An Operations Manager, Intermodal Operations sets the strategy across their team, supporting intermodal account operations for customers across the brokerage and transportation management lines of business. Working closely with their stakeholders and senior leadership, they fully understand the levers that drive key performance metrics. They are expected to create operational efficiency within their team, drive adoption toward process improvement, and demonstrate strong management and team development capabilities. They are a visible leader with broad influence and relationships across the organization.
This person will manage a team consisting of operations coordinators and account managers in the US and MX. At this level, they are expected to drive team efficiency, improve account service and financial health, and regularly use data in internal and external stakeholder engagement. They should be comfortable presenting to customers, crafting account strategy, and driving team accountability.
What the Candidate Will Do:
Effectively translate business unit goals into an operational plan for their team.
Identify problems before they surface and solve key pain points for Uber Freight customers and the Uber Freight internal org.
Build and inspire a culture of high quality customer service across the Uber Freight organization.
Allocate team resources appropriately to meet objectives.
Build a data-driven culture of continuous improvement, form relationships across the organization, and manage through conflict appropriately.
Influence the broader organization on the importance of customer obsession and defect reduction.
See and unlock new business opportunities with measured impact to company objectives
Seek opportunities for account growth and reducing accessorial losses.

Qualification

1+ years of managerial experienceStrong organizational skillsHistory of setting a vision for a teamTrusted advisor across their peer group

Required

Bachelors degree and/or 4+ years of working experience
2+ years of experience in the Freight industry, particularly in Intermodal
1+ years of managerial experience

Preferred

Strong organizational skills
A bias for using data to make informed decisions
Experience working with hybrid teams and stakeholders to accomplish business goals
History of setting a vision for a team, especially through use of data
Trusted advisor across their peer group