Use strong customer empathy to inspire nonprofits and build long-lasting relationships.

Answer questions from a wide-range of nonprofits about GoFundMe Pro's products and services, including “How do I?” questions, technical troubleshooting and account related inquiries.

Solve complex customer problems FAST by collaborating across GoFundMe Pro teams.

Become an expert on a state-of-the-art SaaS solution and how nonprofits use it to fundraise.

Work as part of a team to deliver shared goals while also thriving autonomously.

Improve processes, systems and customer interactions through aggressive innovation.

Serve as the voice of our customers by passing along critical insights to our product team.

Exceptional oral and written communication. Must communicate effectively across phone, email, chat and social channels.

World-class organizational skills. Thrive in a world where you’ll balance customer questions and complex assignments with many moving parts.

Strong emotional intelligence. You can read each customer, empathize with their unique challenge and adapt to deliver world-class experiences.

Extremely process-oriented. You’re resourceful when a process or an answer doesn’t exist.

You do your best work as part of a team. You thrive in highly-matrixed environment and live for working with your teammates, customer success, product management and development.

Customer Care Specialist

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Gofundme

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