Spade Account Manager - Enterprise at Spade manages strategic relationships and growth for enterprise customers in fintech. The role drives product adoption, expansion, and complex deal negotiations with financial institutions.
Responsibilities
As an Account Manager at Spade, you'll contribute directly to Spade’s revenue growth by owning the strategic relationships and growth trajectory for our enterprise customers. You'll manage implementations, drive product adoption and expansion, and build deep partnerships with the world’s leading financial institutions.
What will you be doing?
Own 5-10 major enterprise customer relationships ($2-5MM total ARR) from signature through renewal and expansion, serving as primary point of contact and trusted advisor
Build VP and C-suite relationships at each customer — mapping their roadmap, org, and strategic priorities — and run the QBRs, executive briefings, and onsites that move relationships forward
Lead renewals and multi-year pricing negotiations, including over-utilization, scope changes, and contract restructures, structuring complex deals across legal, procurement, and technical teams on both sides
Drive expansion by spotting opportunities and selling customers into new Spade products, owning the full deal cycle from discovery to close
Act as the customer's voice internally — partnering with engineering, product, and SEs on technical investigations, and translating findings and feedback into prioritized roadmap asks and VOC briefs
Partner with Sales pre-signature and Solutions Engineering post-signature to ensure clean handoffs and successful implementations on technically complex accounts
What experience, skills, and qualifications are necessary?
Qualification
7+ years of experienceComfort using AIExperience with API or data productsBe a cultural founderGet in on the ground floor
Required
7+ years of experience, including 5+ years of account management or account executive experience for a technical product carrying a quota with responsibility for account growth, upsells, and renewals
Proven ownership of commercial outcomes (quota, NRR target, or revenue retention number) on a book of enterprise accounts, ideally in the $500K-$2M ACV range per contract
Experience owning enterprise deals and relationships, partnering with executive level stakeholders, and leading multi-year, multi-product enterprise contract negotiations, including MSA/procurement/legal terms
Comfort using AI, automation, and self-built workflows to scale yourself
Based in NYC with ability to work out of our Flatiron office at least 2 days/week
Preferred
Experience with transaction or payments data
Experience with API or data products
Experience building post-sales playbooks, SOPs, or operating frameworks from scratch
Be a cultural founder. As an early employee, you’ll play a meaningful role in defining and building our culture.
Get in on the ground floor. We’re a small but well-funded team – joining now comes with limited risk and unlimited upside.
Build the next generation of financial infrastructure. Our products will power the next wave of innovation in fintech, helping our customers deliver better, more transparent products and services to the consumer.
